Terms of Service

Last updated: 14 March 2026

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External links notice: These Terms reference or link to third-party services (e.g. Stripe, CEDR, EU ODR platform). Such links are provided for convenience and information only. CrashProof does not endorse, control, or accept any liability for the content, terms, or practices of any third-party website. Use of external links is at your own risk.

1. Acceptance of Terms

By accessing and using CrashProof ("the Platform", "Service"), you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use the Platform.

These terms constitute a legally binding agreement between you and CrashProof.

2. Account Registration & Eligibility

You must be at least 18 years old to use CrashProof
You must provide accurate, current, and complete registration information
You are responsible for maintaining the confidentiality of your account credentials
You are responsible for all activities that occur under your account
One account per person; no sharing of accounts
You must notify us immediately of any unauthorized account access

3. Subscription Plans & Payment

3.1 Subscription Tiers

CrashProof offers three one-time payment tiers: Starter (£39), Pro (£99), and Premium (£199). Each tier grants lifetime access to specified features.

3.2 Payment Processing

All payments are processed securely through third-party PCI DSS compliant payment processors
We do not store your full credit card details
Prices are in GBP (£). CrashProof is not currently VAT-registered; no VAT is charged or included in the stated prices.
Payment is required in full before accessing premium features

3.3 Refund Policy

Due to the immediate access nature of digital products, all sales are final. Refunds may be considered within 14 days of purchase only in exceptional circumstances (service unavailability, technical issues preventing access). Refund requests must be submitted to support@crashproof.uk with detailed justification.

4. Acceptable Use Policy

You agree NOT to:

Use the Platform for any illegal purpose or in violation of any laws
Attempt to gain unauthorized access to any part of the Platform
Reverse engineer, decompile, or extract source code
Use automated scripts, bots, or scrapers to access the Platform
Share your account credentials with others
Resell, redistribute, or commercially exploit Platform content
Upload malicious code, viruses, or harmful software
Impersonate others or provide false information
Harass, abuse, or harm other users or our staff
Use the Platform to provide financial advice to others without proper authorization

5. Intellectual Property Rights

All content, features, and functionality on CrashProof (including calculators, tools, text, graphics, logos, software, and AI models) are owned by CrashProof and protected by UK and international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes only. You may not copy, modify, distribute, or create derivative works without our express written permission.

6. Disclaimer of Warranties

Important: Not Financial Advice

CrashProof provides educational tools and information only. Nothing on this Platform constitutes financial, investment, legal, or tax advice. All calculators, projections, and recommendations are for informational purposes only.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Accuracy, reliability, or completeness of content
Uninterrupted or error-free operation
Fitness for a particular purpose
Non-infringement of third-party rights

We do not guarantee specific investment results or property market outcomes.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY UK LAW, CRASHPROOF AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

Any investment losses, property losses, or financial damages
Indirect, incidental, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Errors or inaccuracies in calculator outputs or AI recommendations
Third-party actions or content
Service interruptions or technical failures

Our total liability to you for any claims arising from your use of the Platform shall not exceed the amount you paid for your subscription.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

8. Indemnification

You agree to indemnify, defend, and hold harmless CrashProof from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your use or misuse of the Platform
Violation of these Terms
Violation of any laws or third-party rights
Investment decisions made based on Platform content

9. Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for:

Violation of these Terms
Fraudulent or illegal activity
Abusive behavior toward staff or other users
Non-payment or payment disputes
Any reason at our sole discretion

Upon termination, your right to access the Platform ceases immediately. We are not obligated to provide refunds for terminated accounts (except as required by law).

10. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For consumer disputes, you may also have the right to refer complaints to the EU Online Dispute Resolution platform (if applicable) or UK alternative dispute resolution services.

11. Changes to Terms

We may update these Terms from time to time. Material changes will be notified via email or a prominent notice on the Platform. Continued use after changes constitutes acceptance of the revised Terms.

12. Complaints Procedure

We take complaints seriously and are committed to resolving them promptly and fairly. If you are dissatisfied with any aspect of our service, please follow this process:

Step 1 — Submit Your Complaint

Email support@crashproof.uk with the subject line “Complaint”. Include your name, account email, a clear description of the issue, and any relevant dates or screenshots.

Step 2 — Acknowledgement

We will acknowledge receipt of your complaint within 3 business days.

Step 3 — Resolution

We aim to resolve all complaints within 14 calendar days. For complex matters, we will notify you with a revised timeline, up to a maximum of 28 calendar days.

Step 4 — Escalation

If you remain unsatisfied after our final response, escalate to legal@crashproof.uk. UK consumers may also seek independent redress via CEDR (Centre for Effective Dispute Resolution) or the EU Online Dispute Resolution platform.

13. Contact Information

For questions about these Terms:

Company: CrashProof (sole trader)

Address: 16 Claragh Road, Clough, Downpatrick

Email: legal@crashproof.uk

Support: support@crashproof.uk

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